Terms and Conditions

Booking

• Payment can be made using our customer portal via class4kids or via bank details given. We will also accept cash at the venue. Cheques are no longer accepted.

• Payment will be taken in full, 5 days prior to the first lesson of the term, unless a payment plan has been otherwise agreed with Zest Of Energy Exclusive Swim School Ltd.

• Existing customers are entitled to a priority-booking window. The confirmation deadline is 12pm on the advertised date.

 • In the event we are unable to accommodate your lesson a full refund will be given.

• If lessons are cancelled, every effort will be made to reschedule them. If this is not possible a credit will be applied to the following term.

• Refunds for non-attendance will not be given.

• One catch up lesson is permitted per term where availability allows.

Late Payment

• Failure to make payment or contact us to discuss payment options may result in termination of booking. We reserve the right to refuse entry to the class. 

Cancellation

• All cancellations made prior to the first lesson will incur a £30.00 admin charge. After this time, refunds will be at the discretion of Zest.

Venue Rules 

• Use of camera or photographic/video recording equipment is not permitted on poolside/ viewing gallery at any time.

• Mobile phones may not be used at any time on poolside.

• No food or drink other than water in a plastic sports bottle may be consumed on poolside or in the changing areas.

• Spectators must wear blue shoe covers as provided.

• All customers must adhere to the rules of the pool and follow any instructions written or verbal from club staff.

• Management reserves the right to decline or cancel bookings, particularly if the guidelines above are not followed.

Please address any questions and comments to Zoe/Jen via email: info@zestofenergy.co.uk or call us: Zoe: 07825710730 or Jen: 07707298559